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Privacy Policy

Last updated: May 1, 2026

1. Introduction

Pumpkin LLC dba Monterey Website Design ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through any communication channel including but not limited to phone, email, SMS/text messaging, and web forms.

This Privacy Policy applies to all information collected through our website (montereywebsitedesign.com), as well as any related services, sales, marketing, or events. Please read this Privacy Policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.

If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Company Information

Pumpkin LLC dba Monterey Website Design
5 Harris Court, Suite N4C, Monterey, CA 93940
Phone: (831) 855-1005
Email: build@montereywebsitedesign.com

3. Information We Collect

We collect information that you voluntarily provide to us when you:

  • Fill out forms on our website (including intake forms, contact forms, and consultation request forms)
  • Register for our services
  • Request information or a free consultation
  • Subscribe to our email communications or marketing materials
  • Respond to surveys, promotions, or contests
  • Communicate with us via phone, email, text message, or social media
  • Provide feedback or testimonials

3.1 Personal Information

The personal information we may collect includes but is not limited to:

  • Full name (first and last)
  • Business name
  • Email address
  • Phone number(s)
  • Mailing address
  • Website URL(s)
  • Industry and business information
  • Number of employees
  • Years in business
  • Budget preferences
  • Project timeline expectations
  • CRM and technology stack information
  • Any additional information you voluntarily provide

3.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring/exit pages and URLs
  • Pages visited and time spent on pages
  • Click patterns and navigation paths
  • Date and time of visits
  • Device identifiers
  • Location data (city, state, country based on IP)

3.3 Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on our website to help customize the site and improve your experience. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of the site may become inaccessible or not function properly.

4. How We Use Your Information

We use the information we collect or receive for the following purposes:

  • To provide, operate, and maintain our website and services
  • To improve, personalize, and expand our website and services
  • To understand and analyze how you use our website
  • To develop new products, services, features, and functionality
  • To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • To process your transactions and manage your account
  • To send you text messages and SMS communications (with your explicit prior consent)
  • To send you emails regarding your account, services, or marketing communications
  • To respond to your inquiries and support needs
  • To fulfill and manage orders, payments, and deliverables
  • To administer contests, promotions, surveys, or other site features
  • To compile anonymous statistical data and analysis for internal use or with third parties
  • To prevent fraudulent transactions, monitor against theft, and protect against criminal activity
  • To comply with legal obligations

5. SMS/Text Messaging Policy and A2P 10DLC Compliance

Monterey Website Design may offer SMS/text messaging services to communicate with you regarding our services, appointment reminders, project updates, and promotional offers. This section explains our practices and your rights regarding text messaging in compliance with Telephone Consumer Protection Act (TCPA), Cellular Telecommunications Industry Association (CTIA) guidelines, and A2P 10DLC (Application-to-Person 10-Digit Long Code) requirements.

5.1 Consent for Text Messages

By providing your phone number and opting in to receive text messages from Monterey Website Design, you expressly consent to receive recurring automated text messages from us at the phone number you provided. Your consent is not a condition of any purchase or service. You may opt in to receive text messages by:

  • Checking an opt-in checkbox on our website forms
  • Texting a designated keyword to our phone number
  • Verbally consenting during a phone call (which may be recorded for verification)
  • Providing written consent via email or physical document

5.2 Types of Messages

We may send you the following types of text messages:

  • Appointment confirmations and reminders
  • Project status updates
  • Service notifications
  • Promotional offers and marketing messages (only with separate opt-in consent)
  • Account and billing notifications
  • Two-factor authentication codes

5.3 Message Frequency

Message frequency varies based on the type of communication and your interaction with our services. Typically, you will receive no more than 10 messages per month unless you have explicitly opted in to a higher-frequency campaign.

5.4 Opting Out of Text Messages

You may opt out of receiving text messages at any time by:

  • Replying "STOP" to any text message you receive from us
  • Contacting us at (831) 855-1005
  • Emailing us at build@montereywebsitedesign.com with the subject line "Opt Out SMS"

After opting out, you will receive one final confirmation message. Opting out of text messages does not opt you out of other communications (email, phone calls) unless you separately request that.

5.5 Message and Data Rates

Standard message and data rates may apply to any text messages sent or received. Your carrier's standard messaging rates will apply. We are not responsible for any charges incurred from your mobile carrier.

5.6 Data Sharing for SMS

We do not sell, rent, or share your phone number or opt-in data with third parties for their own marketing purposes. We may share your phone number with our SMS service providers solely for the purpose of delivering messages on our behalf. These service providers are contractually obligated to protect your information and may not use it for any other purpose.

5.7 Record Keeping

We maintain records of all opt-in consents, including the date, time, method of opt-in, and the specific campaign or message type consented to, in compliance with TCPA and CTIA guidelines. These records are retained for a minimum of five (5) years or as required by applicable law.

6. Email Communications

By providing your email address, you may receive periodic emails from us regarding:

  • Project updates and deliverables
  • Service information and announcements
  • Marketing and promotional content (only with opt-in consent)
  • Industry news and tips
  • Account and billing information

You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in any marketing email or by contacting us at build@montereywebsitedesign.com. Unsubscribing from marketing emails will not affect transactional or service-related communications.

7. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

7.1 By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

7.2 Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, CRM management, and marketing assistance. These third parties are contractually required to protect your personal information and are prohibited from using it for any purpose other than fulfilling their obligations to us.

7.3 Business Transfers

If we are involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

7.4 With Your Consent

We may disclose your personal information for any other purpose with your prior consent.

8. Google Services Compliance

Our website and services may integrate with various Google services including Google Analytics, Google Ads, Google Search Console, and Google Business Profile. In connection with these services:

  • We use Google Analytics to collect anonymous usage data to improve our website. This data is processed in accordance with Google's Privacy Policy.
  • We may use Google Ads remarketing to display advertisements to you on third-party websites after you have visited our site. Google uses cookies to serve ads based on your prior visits.
  • We comply with all applicable Google API Services User Data Policies, including the Limited Use requirements.
  • You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
  • You can manage your Google ad preferences through Google's Ad Settings page.

9. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Our security measures include but are not limited to:

  • SSL/TLS encryption for all data transmissions
  • Secure storage of personal data with access controls
  • Regular security assessments and updates
  • Employee training on data protection practices
  • Incident response procedures for potential data breaches

10. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

Specifically:

  • Client project data: Retained for the duration of the client relationship plus seven (7) years
  • Inquiry and lead data: Retained for three (3) years from last contact
  • SMS opt-in records: Retained for five (5) years minimum per TCPA requirements
  • Financial records: Retained as required by applicable tax and accounting laws
  • Website analytics data: Retained for twenty-six (26) months

11. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Right to Access: You may request a copy of the personal information we hold about you.
  • Right to Rectification: You may request that we correct any inaccurate or incomplete personal information.
  • Right to Erasure: You may request that we delete your personal information, subject to certain exceptions.
  • Right to Restrict Processing: You may request that we restrict the processing of your personal information.
  • Right to Data Portability: You may request that we transfer your personal information to another organization or directly to you.
  • Right to Object: You may object to our processing of your personal information.
  • Right to Opt-Out of Sale: We do not sell your personal information. However, if this changes, you will have the right to opt out.

To exercise any of these rights, please contact us at build@montereywebsitedesign.com or call (831) 855-1005. We will respond to your request within 30 days.

12. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). These include:

  • The right to know what personal information is being collected about you
  • The right to know whether your personal information is sold or disclosed and to whom
  • The right to say no to the sale of personal information
  • The right to access your personal information
  • The right to equal service and price, even if you exercise your privacy rights

We do not sell personal information. To make a verifiable consumer request, contact us at build@montereywebsitedesign.com.

13. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information as soon as possible. If you believe that we have inadvertently collected personal information from a child under 18, please contact us immediately.

14. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that a user does not want their online activity tracked. At this time, we do not respond to DNT browser signals or similar mechanisms. However, you may opt out of certain tracking as described in the Cookies section above.

15. Third-Party Websites

Our website may contain links to third-party websites and services that are not owned or controlled by Monterey Website Design. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to read the privacy policy of every site you visit.

16. Changes to This Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on our website. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the website after the date such revised Privacy Policy is posted.

17. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Pumpkin LLC dba Monterey Website Design
5 Harris Court, Suite N4C, Monterey, CA 93940
Phone: (831) 855-1005
Email: build@montereywebsitedesign.com